Returns & Exchanges
We want you to feel confident and comfortable in every PEAK piece — but if it’s not quite right, we’ve made returns and exchanges simple and stress-free.
🕒 Return Policy
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You have 14 days from the delivery date to request a return or exchange.
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Items must be unworn, unwashed, and in original condition with tags still attached.
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For hygiene reasons, underwear and socks are non-returnable unless faulty.
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We reserve the right to refuse a refund on any items that are not returned to us in their original condition.
We also reserve the right to refuse returns that are shipped after the 14-day grace period.
💸 Return Shipping (Refunds vs. Exchanges)
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Customers are responsible for covering the cost of return postage and arranging their own courier service. We will provide the return address once the return request has been approved.
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If you’re exchanging an item (e.g. for a different size), we’ll cover the cost of shipping the replacement to you. Please note, this applies to one exchange per order only — any further exchanges for the same order will require the customer to cover all shipping costs.
🔁 Exchanges
Need a different size or colour? No problem.
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Submit an exchange request via our return portal.
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We’ll process your new item once we receive the original.
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If the requested item is out of stock, we’ll issue a full refund instead.
💳 Refunds
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Refunds are issued to your original payment method once your return has been received and inspected.
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Please allow 3–5 business days after approval for your refund to appear.
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Original shipping charges (if any) are non-refundable.
🚀 Start a Return or Exchange
Click below to begin your return or exchange through our return portal:
❓ Need Help?
Still not sure? Reach out to our team — we’re here to help:
📩 sales.peakclothing@gmail.com